Implementasi Human Resource Scorecard dalam Penilaian Kinerja Sumber Daya Manusia di Rumah Sakit X
DOI:
https://doi.org/10.57218/jkj.Vol5.Iss2.2754Kata Kunci:
balanced scorecard, human resources scorecard, kinerja sumber daya manusia, manajemen sumber daya manusia, rumah sakitAbstrak
Peningkatan kualitas pelayanan rumah sakit sangat dipengaruhi oleh efektivitas pengelolaan sumber daya manusia (SDM). Human Resources Scorecard (HRSC) merupakan pendekatan strategis yang digunakan untuk mengukur kinerja SDM melalui perspektif keuangan, pelanggan, proses bisnis internal, serta pembelajaran dan pertumbuhan. Penelitian ini bertujuan menganalisis implementasi HRSC dalam pengukuran kinerja SDM di rumah sakit berdasarkan hasil penelitian terdahulu. Metode yang digunakan adalah literature review dengan pendekatan deskriptif-kualitatif melalui penelusuran artikel pada Google Scholar, Portal Garuda, dan Elsevier tahun 2019–2024. Berdasarkan kriteria inklusi, diperoleh enam artikel yang relevan. Hasil kajian menunjukkan bahwa HRSC mampu membantu rumah sakit dalam menetapkan indikator kinerja yang terukur, meningkatkan efektivitas kerja karyawan, mengidentifikasi kelemahan organisasi, serta mendukung pengambilan keputusan strategis berbasis data. Dengan demikian, HRSC direkomendasikan sebagai instrumen evaluasi kinerja SDM untuk meningkatkan kualitas pelayanan dan daya saing rumah sakit.
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